Return Policy

At Mahalaxmi, customer satisfaction is our top priority. We strive to ensure that every product delivered meets the highest standards of quality. However, if you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept return requests under the following circumstances:

• Product received is damaged or defective.

• Product received is incorrect or different from the item ordered.

• Product has manufacturing defects.

• Product is significantly different from its description on the website.

To be eligible for a return:

• The item must be unused, unwashed, and unworn.

• All original tags, labels, packaging, and accessories must be intact.

• The product must be returned in its original condition.

• Return requests must be initiated within 7 days of delivery.

Products returned without original packaging or in used condition may not qualify for a refund or replacement.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Customized or made-to-order products.

• Products purchased during clearance or special sale events.

• Gift cards or promotional items.

• Products damaged due to misuse, improper handling, or negligence by the customer.

• Items returned without original tags or packaging.

Mahalaxmi reserves the right to refuse returns that do not meet the above conditions.

3. Return Request Process

To initiate a return:

Step 1

Contact our customer support team via:

Email: mahalaxmionline.in@gmail.com

Phone: +91 79038 14058

Step 2

Provide the following details:

• Order Number

• Customer Name

• Product Name

• Reason for Return

• Clear photographs or videos showing the issue (if applicable)

Step 3

Our team will review your request and respond within 2–5 business days with further instructions.

Returns sent without prior approval may not be accepted.

4. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please notify us within 48 hours of delivery.

Supporting photographs and videos may be required for verification.

Once approved, we will arrange for a replacement, store credit, or refund, depending on product availability and the nature of the issue.

5. Return Shipping

Approved Returns

If the return is approved due to:

• Manufacturing defects

• Wrong product delivered

• Damaged product received

Mahalaxmi may arrange return pickup or reimburse reasonable return shipping charges.

Customer Preference Returns

If a return is requested for personal reasons such as:

• Change of mind

• Color preference

• Size preference

• Style preference

Return shipping costs may be borne by the customer, subject to approval of the return request.

6. Refund Policy

Once the returned product is received and inspected:

• Customers will be notified regarding the approval or rejection of the refund.

• Approved refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method whenever possible.

Depending on your payment provider or bank, it may take additional time for the refunded amount to reflect in your account.

7. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to:

• Product availability

• Verification of the reported issue

• Compliance with return eligibility requirements

If a replacement item is unavailable, a refund or store credit may be offered.

8. Order Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting our support team.

After Shipment

Once an order has been shipped, cancellation requests may not be accepted.

Customers may refer to the return process after delivery if eligible.

9. Refund Processing Time

After approval:

• Refund Initiation: 2–5 Business Days

• Bank Processing Time: 5–10 Business Days

Actual processing times may vary depending on banks, payment gateways, and financial institutions.

10. Limitation of Liability

Mahalaxmi shall not be responsible for:

• Delays caused by courier partners.

• Minor color variations resulting from screen settings and photography.

• Customer errors while placing orders.

• Damages resulting from improper handling after delivery.

Our liability is limited to the purchase value of the product in question.

11. Contact Us

For return, replacement, or refund-related assistance, please contact us:

Mahalaxmi

Head Office:
Hemkunt House, Near Metro Station-Rajendra Place, Prasad Nagar, Karol Bagh, New Delhi, Delhi – 110005

Email: mahalaxmionline.in@gmail.com

Phone: +91 79038 14058

Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.