Shipping Policy

At Mahalaxmi, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and other important information regarding the shipment of products purchased through our website.

By placing an order with Mahalaxmi, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed after successful payment confirmation and verification.

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends, public holidays, or during promotional events may require additional processing time.

• Customized, made-to-order, or special collection products may require extra processing time, which will be communicated at the time of purchase.

Once your order is processed and dispatched, you will receive a shipping confirmation email or message containing tracking details.

2. Shipping Coverage

We currently ship across India and selected international locations.

Domestic Shipping (India)

We deliver to most cities, towns, and serviceable PIN codes across India through trusted courier and logistics partners.

International Shipping

International shipping may be available for selected countries. Delivery times, customs duties, and shipping charges may vary depending on the destination country.

For international shipping inquiries, customers may contact us before placing an order.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location, courier service availability, weather conditions, and other external factors.

Domestic Orders

• Metro Cities: 3–7 Business Days

• Tier 2 & Tier 3 Cities: 5–10 Business Days

• Remote Locations: 7–14 Business Days

International Orders

• Standard International Delivery: 7–21 Business Days

Please note that these timelines are estimates and may occasionally vary due to unforeseen circumstances.

4. Shipping Charges

Within India

• Free shipping may be offered on selected products, promotional campaigns, or minimum order values.

• Any applicable shipping charges will be displayed during checkout before payment.

International Orders

International shipping charges are calculated based on:

• Destination Country

• Package Weight

• Product Dimensions

• Courier Partner Rates

The final shipping cost will be displayed at checkout or communicated separately.

5. Order Tracking

Once your order has been shipped, you will receive:

• Shipping Confirmation Email

• Tracking Number

• Courier Partner Details

Customers can track their shipment using the tracking information provided.

If you do not receive tracking details within the expected processing period, please contact our customer support team.

6. Delayed Deliveries

While we strive to ensure timely deliveries, delays may occur due to:

• Natural disasters

• Extreme weather conditions

• Government restrictions

• Public holidays

• Logistics disruptions

• Incorrect shipping information provided by the customer

Mahalaxmi shall not be held responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery delays may occur.

• Additional shipping charges may apply.

• Orders returned due to incorrect addresses may require re-shipment charges.

Please verify your shipping details carefully before placing an order.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect address

• Refusal to accept delivery

The shipment may be returned to us.

Any re-shipping costs incurred will be the responsibility of the customer.

9. Damaged or Lost Shipments

We take great care in packaging our products securely.

If your package arrives damaged:

1. Take clear photographs of the package and product.

2. Contact us within 48 hours of delivery.

3. Provide your order number and supporting images.

For shipments lost in transit, we will coordinate with the courier partner to investigate and resolve the issue appropriately.

10. Customs, Duties & Taxes (International Orders)

International customers may be subject to:

• Customs Duties

• Import Taxes

• VAT/GST

• Other Government Charges

These charges are imposed by the destination country’s authorities and are the sole responsibility of the customer.

Mahalaxmi is not responsible for customs-related delays or additional charges imposed by foreign authorities.

11. Order Cancellation After Shipment

Once an order has been shipped, it generally cannot be cancelled.

Customers may refer to our Return and Refund Policy for information regarding eligible returns and refunds.

12. Contact Information

For any shipping-related questions or assistance, please contact us:

Mahalaxmi

Head Office:
Hemkunt House, Near Metro Station-Rajendra Place, Prasad Nagar, Karol Bagh, New Delhi, Delhi – 110005

Email: mahalaxmionline.in@gmail.com

Phone: +91 79038 14058

Our support team will be happy to assist you with any shipping or delivery concerns.