Terms & Conditions

Effective Date: July 2, 2026

Welcome to Mahalaxmi. These Terms & Conditions (“Terms”) govern your access to and use of the Mahalaxmi website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General

Mahalaxmi operates this website to provide customers with quality products and a secure online shopping experience.

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You will use the website only for lawful purposes.

2. Products and Availability

We make every effort to display our products, descriptions, specifications, and images accurately.

However:

  • Product images are for illustration purposes only.
  • Actual product colors may vary due to screen settings.
  • Product availability is subject to stock.
  • We reserve the right to discontinue or modify products without prior notice.

3. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices may change without prior notice due to market conditions, taxation, or promotional offers.

Applicable taxes and shipping charges, if any, will be displayed during checkout before payment.

4. Orders

After placing an order, you will receive an order confirmation via email or SMS.

Order confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors.
  • Cancel orders due to stock unavailability.
  • Refuse orders suspected of fraud or misuse.

If payment has already been made for a cancelled order, an appropriate refund will be processed.

5. Payment

We accept secure online payments through authorized payment gateways.

Available payment methods may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • EMI (where available)

Mahalaxmi does not store sensitive payment information such as card numbers, CVV, PINs, or banking passwords.

6. Shipping and Delivery

Orders are processed within our standard processing time.

Delivery timelines may vary depending on:

  • Customer location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Unexpected operational delays

Estimated delivery dates are provided for convenience only and are not guaranteed.

7. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before making a purchase.

Refund eligibility depends on the product condition, return request timeline, and applicable policy.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is approved after payment, the refund will be processed according to our Refund Policy.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.
  • Maintain confidentiality of their account credentials.
  • Keep payment details secure.
  • Avoid fraudulent transactions.
  • Not misuse the website or interfere with its operation.

10. Intellectual Property

All content available on the Mahalaxmi website, including but not limited to:

  • Logos
  • Images
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Icons
  • Website layout

is the intellectual property of Mahalaxmi or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

11. Prohibited Activities

Users must not:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Interfere with website functionality.
  • Use automated tools to scrape website content.
  • Submit false or misleading information.

Violation of these Terms may result in suspension or termination of access.

12. Limitation of Liability

To the maximum extent permitted by law, Mahalaxmi shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business opportunities.
  • Delays caused by courier partners.
  • Service interruptions.
  • Website downtime.
  • Technical failures beyond our control.
  • Unauthorized access caused by third-party actions.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of your information in accordance with our Privacy Policy.

14. Force Majeure

Mahalaxmi shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Government restrictions
  • War
  • Strikes
  • Pandemic-related disruptions
  • Internet outages
  • Courier disruptions

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

16. Changes to These Terms

Mahalaxmi reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mahalaxmi

Head Office:
Hemkunt House, Near Metro Station–Rajendra Place, Prasad Nagar, Karol Bagh, New Delhi, Delhi – 110005

Email: mahalaxmionline.in@gmail.com

Phone: +91 79038 14058

Thank you for shopping with Mahalaxmi. We appreciate your trust and look forward to serving you.